With you,
when it counts.

Sometimes things go wrong — that’s why you have insurance.
When you need us the most, we’ll be there. We make sure claims are investigated as soon as possible so you can get back to focusing on your business.

start a claim

Simplifying the claims experience.

1. Get in touch with us via chat, email or phone.

You can start your claim online here, or contact us via chat, email or phone. 

Share information for claim

2. Share with us all the details and claim information

Tell us what happened, when it happened, and the impact it has on your business.

3. We’ll take care of the rest.

We'll work with the insurance company on your behalf to make sure that the claim is settled quickly and fairly.

Claim settlement

We've got you covered.

When you need us the most, we’ll be there. We make sure claims are investigated as soon as possible so you can get back to focusing on your business.

24/7 Availability

Our team is available during working hours and we have an after hours emergency claims team.

Quick & Easy

Our dedicated team knows how to work with adjusters to get claims handled quickly and fairly.

Trust & Protection

We know insurance can be confusing and stressful - especially during a claim. Thats why we advocate on your behalf.

FAQs

Have questions about your claim?

contact us
What claim information should I have prepared?
Health Insurance Kelowna

You should have your policy number, a description of what happened, when it happened and the impact it is having to your business.

How do I stay updated about the claim process?
Health Insurance Kelowna

One of our team members will be your dedicated point of contact during the claims process.  They will work with the adjuster assigned from the insurer to advocate on your behalf and make sure the claim is settled fairly.

Who handles my claim?
Health Insurance Kelowna

The insurance company you have your policy with will assign an adjuster to your file. This can sometimes be an in-house adjuster or and independent adjuster.

As your insurance broker, we're with you every step of the way to help you through this difficult time and make sure your claim is handled efficiently and fairly.

How should I expect when I submit a claim?
Health Insurance Kelowna

After submitting a claim, you will be assigned an adjuster from the Insurance Carrier to assess, investigate, and process your claim.

Your adjuster’s role is to guide you through the claim process they will be able to answer any questions you have about what your next move is.

As the claim plays out, your adjuster may ask for more information to assist them in getting you back on your feet. If you need clarification or have any concerns, we can step in to help ensure the process goes smoothly.